Managed Services

Our main goal: Customer peace of mind 24/7

We deliver a comprehensive, scalable IT service management solutions to empower customers of every size to create highly efficient and profitable businesses that drive a measurable competitive advantage.

Solution tailored to each customer;
Improved performance & reliability;
Fixed monthly pricing;
Dedicated technical account management;
A expertise extension of your team.

Managed Services Technical Team Levels (multi cloud)

Service levels adjusted to your needs
and an extension of your internal teams

Managed Services Levels

Customer peace of mind, monitor networking
on 24x7x365 basis proactively;
Single Point of contact for all issues;
Defined Service Levels (SLA’s);
Avoid costs building own management
& reporting system;
Lower Total Cost Ownership (TCO);
Provides in lesser cycle time,
more value to the Business.

Benefits and Value

Monitoring & Alerting

Deep network monitoring;

Immediate alerting;

Reduce costs of downtime (productivity, opportunity & service costs).

Preventive Maintenance

Basic automated scripting to maintain asset health;

Comprehensive server health reports;

Reduce costs of downtime and repairs.

Asset Management

Automated network scanning and asset;

Asset inventory and warranty management;

Reduce costs with better lifecycle management;

Shadow IT under control.

Reporting

Comprehensive automated reporting (schedule daily, weekly, monthly, quarterly, on-demand);

Optimize every dollar you spend on IT- based on accurate data.

Security Management

Baseline security scanning to detect vulnerabilities;

Remote monitoring of antivirus and backup verification;

Reduce costs of downtime;

Increase customer trust;

Pro-active Security.

Quarterly Biz Reviews

Detailed needs assessment;

Setting objectives and planning for improvement;

Accurate budget forecasting.

Monitoring Tool

As an All-in-one Monitoring Solution, we use the Site24x7 platform, as it allows us to perform the monitoring and maintenance of our clients, obtain log reports, costumize and setup alarms, view health and operations dashboards and access to detailed reports.

It also provides comprehensive monitoring and alerting capabilities, including predictive models, that cover all components and layers of the workload using statistical and machine learning based anomaly detection.

Why?

Ready to get started?

To learn more about how Magic Beans can help your business with our Managed Services, contact us at team@magicbeans.pt

Portugal:

Lisboa
Rua Dr. António Cândido, 10 - 1º Andar
1050-076, Lisboa

Porto
Avenida de França, n.º 20, sala 507
4050-275, Porto

Óbidos
Parque Tecnológico de Óbidos, Edifícios Centrais, Rua da Criatividade
2510-216, Óbidos

Country Phone:
(+351) 308 814 821

Country Email:
team@magicbeans.pt

Spain:

Barcelona
Ronda de Sant Pere, 16, Bajos
08010, Barcelona

Madrid
Paseo de la Habana, 9-11, Bajos
28036, Madrid

Country Phone:
(+34) 609 129 074

Country Email:
info@magicbeans.es

Belgium:

Brussels
Avenue Louise 54
Ixelles, 1050, Belgium